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Originally Posted by x54.4blue
I think he is using the code option through the radio/computer.
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As I understand it, that has all been reset to not being in use. Also as a result, the key fob no longer will activate/deactivate the alarm or lock/unlock the doors. It will; however, open the hatch (a saftey feature).
In order to fix this, the dealer must have both keys and they must "re-pair" them to the vehicle.
The reason for this is so someone cannot completely disable the vehicle. Think about a disgruntled employee and what they would be able to do to a dealers lot full of cars if a complete reset wasn't available. on a much less grand scale, think about someone who bought a used car and forgot the code.
It is BMW's way of offering help for this exact reason; but, they are also able to limit who can reset the system to prevent theft, IE. . . ten minute count down time and need to reprogram the key fobs.