Typically dealers do not like to do things for free if they (1) tie up a service bay for a while, (2) requires a paid technician to do it, and (3) ties up an expensive BMW piece of equiment so that it cannot be used on another vehicle.
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Originally Posted by autoque
Would the dealer update the software for free if you bring the car in and ask for it? I don't see why not, since it could fix potential software glitches and it shouldn't cost them anything. Or must you have problems to get the update?
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