X5Flyboy:
That's not just Morristown BMW, but most repair shops. They charge by book time, and it's how many mechanics get paid. It's a fair guideline of what it should take to repair or replace a particular item. Experienced mechanics often beat book time and can make good money, and lesser mechanics not so much. You probably would be unhappy paying actual time if you had a poor mechanic taking 6 hours to change a headlamp. Under these guidelines, if the book says it should take an hour, you pay for an hours labor, whether it takes 10 minutes or four hours.