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Originally Posted by blkbeast
Thanks for your help. I understand what the CD/DVD laser cleaning disc is but how am I going to load it into the system if it is not accepting discs??
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Ah. Different problem.
Remove nav, take off top cover.
Remove DVD drive
Clean all rubber rollers (that pull in the disc) with isopropyl alcohol - the rollers maybe dry/dirty/slippery
Reassemble and test
If it still doesn't work, get a replacement DVD mechanism.