I am looking for someone I could send my nav computer off to for repairs.

About a week ago my MK4 nav screen came up showing that it was loading the CD (or something to that effect) but it never loaded. When I opened the trunk I could hear it "spinning" but it would not load.

I tried to eject the disc and it came out fine. However, now I cannot get it to accept the disc again. I cannot physically load the disc into computer. I can hear it "spinning" even without the disc in it. When I direct the computer to go to Navigation, it says there is no DVD.

I tried to unplug the computer and then plug it back in but I got the same result. It would spin for a few minutes but would not accept the disc, even when I wait the several minutes and it stops the spinning sound. Anyone have any idea what I'm doing wrong?

My battery died about 2 years ago and I had to buy a new computer, I hope I don't have to do it again.

Does anyone know of someone that can perform repairs on these things? I've been told by a board member in another post to try removing the top plate, remove the dvd mechanism, clean the rollers with alcohol, etc. I just don't feel comfortable dismantling and tinkering with electronic devices!

Thanks for your help guys,

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2001 BMW M5
MKIV