Including independent shops also. Most of them use the Mitchell service guide, which is an actual book, riddled with greasy fingerprints. Put it this way, if a mastertech that has been working on BMW's for 20 years can't do s simple job like a window regulator, that you could train a monkey to do, quicker than book time... he should have found a new profession many years ago. Yet the newbie techs that are fresh out of school with no experiance will almost never beat the time, and their work has to be checked over by the master tech before it leaves anyways.
Are you saying its ethical to pay me less to do the job because I have a higher knowledge and experience level than others? Would you pay MORE to the less knowledgeable, less experienced, slower working techs that blunder through the job slowly?
It is the customers like you that don't know better, but think they do, that go to the independent shops with the lowest rates thinking you're doing good. Then wonder why your rear carpets get saturated when it rains... just to find out the independent shop cut open your vapor barrier (water shield glued to the inside opening of your door to keep the water outside the vehicle) to replace that regulator, not knowing it had to be carefully removed and resealed... left out half the screws, and broke half of the retaining clipd that hold the door panel on. Not so much because he didn't care as that he didn't know better, this was probably the first BMW he worked on in his career. Independent shops do NOT have the training regiment and professional learning environment of a dealership. I would rather pay for quality work in the first place than pay for cheap labor, then have to pay more for quality techs to fix what they broke.
Just look at the quote in my signature. You think professional is expensive, just wait until you pay for amateur!
Yet again, sorry for the rant... but this thread is actually just the release I need tonight, and if I can help straighten someone out on their beliefs, all the better! No hard feelings, just strong ones!
