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Originally Posted by Judyd
Six blocks after starting from home, car died at stop sign this afternoon. Called BMW Assist (mistake) and waited 1 1/2 hrs. for tow. I've read from other posters to get 3A which I have but thought I would try Assist. The truck came from miles and miles away in heavy traffic. BMW must have contracts with just a few tow guys. Bizarre since I live in the SF Bay Area with lots of bimmers. Fortunately I stopped by the side of the road since I was making a right turn, in daylight in a safe place and on a beautiful day. Waiting that long in an unsafe place, middle of the road, at night, etc. would have been totally unacceptable. The people answering Assist were very polite and understanding. They said the average wait is 45 to 70 minutes!...
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Now for the good news: got two calls on Friday from BMW National in Illinois. Both were to apologize for the length of response time for tow truck to arrive and that it took so long before BMW could look at the problem. They said the 1 1/2 hr. tow response time was way beyond their acceptable limit. When they contact a tower they ask how long it will take and won't authorize a tow unless it is a reasonable time. Obviously the tow company didn't perform as promised. The BMW callers were very pleasant and gave me a phone number in case there was a further problem. Their attitude was excellent and was much more in line with what I would expect from BMW.