Wow, sorry this happened to your car. It's such a gorgeous car too.

A few suggestions:
- Maybe try and talk with your auto insurance people and see if they're familiar on how best to proceed? Maybe they may even have a bi-lingual/interpreter that's willing to be involved with the communications/negotiations.

- Do you have any family members, friends/associates that could intervene on your behalf here in the States or that can understand English better?

- Myself, I try not to involve lawyers unless it's the last resort. However, if you feel they're not cooperating or stonewalling then by all means.

Good luck with getting this resolved. I wish I could offer better suggestions. Hopefully someone more helpfull will chime-in soon.