Originally Posted by KOPrice

I talked at length with the parts guy at the dealer today. He is 100% certain that the eject box I have is the correct one. He thinks there is a wiring or connection problem.

I suspect that either the eject box or the snap-in are dead (or otherwise faulty). I took a shot at moving the pins ... no change in the phone's charging status was observed. So I moved them back.

I guess it's off to the dealer for a lengthy conversation along the lines of "Gee, it SHOULD be working ... maybe your phone is faulty ... oh, and we need to order the parts to see if swapping them will solve the problem ... are you sure your phone works?"

Thanks for all your help ... I will post the resolution when and if they get it working.