You honestly thought that product you sent him originally was better ("more suitable") then what you advertise as the P53's? Taking one solitary look at the pic tells me that its not even close and nowhere near what its supposed to be. You did the same thing to Mtx5...and who knows how many others. From what has been described.. The issue is you sent them this crap, without telling them it wasn't what they had originally ordered. From what we understand, Only after complaints from them, did you scramble and try to remedy the situation. Umnitza...Come on man..This doesn't look good..anyway you try to spin it...Correct me if I'm wrong.