Mr. Umnitza
Now you are upset that I brought this to the forums, when you were the one who said
"You are welcome to ask my other customers" after I questioned your request for the deposit!
My problem with your "communication" is that you never took the initiative to provide me with any status update by the date that you had promised the replacement would be sent out. Instead, I ALWAYS had to email you to chase you and it is ALWAYS only then to find out that something went wrong, and there was ALWAYS a reason and I ALWAYS needed to wait for another week, another week, another week.....
EVERY WEEK!
I'm glad that you are finally taking photos, tomorrow? And hopefully email it to me like you had said on Oct 15th?
- "Having a unit sent here for Friday delivery. Once done, we’ll get you taken care of and I’ll show you photos prior to shipment."
(and it's Oct 23 today, even for your time zone)
My understanding of credit "Authorization" is, once authorized, it's pretty much a done deal for the customer. Then it's up to the merchant if and when he wants to actually "capture/charge" the amount. The customer has no way of canceling this "Authorization", or stopping the merchant from charging.
I paid US$800, up front, and you sent me a defective product. Now you want to keep another US$400 from me so that you feel secured enough that you get your defective products back? But have you thought about what kind of security will I get for US$800+US$400 = US$1200???
And: "
http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of" - I wrote that post #26 because:
- 1 - this was what you asked me to: "Please let people know on X5 world that we’re doing everything we can to make you happy."
- 2 - you WERE quick to response to my initial questions (or closing the deals!)
- 3 - to confirm the LED Taillights I got from you "works great and looks great"
(
that post is now updated as well)
But like Primetime mentioned from Post#25 here, that was some 20 days ago, and all I'm got from you are:
- "Lights are actually having to be shipped from YOUR area – well, Taiwan, the local area did not have any lights that were RHD compatible. This turned into a fiasco. Please be patient, we’ll get it for you."
- "I have gotten my team in Europe to get me a Euro one, it will be 2 weeks, I will take care of you. Do not worry."
- "Sadly, I don’t yet have one. I’m waiting for my local supplier to get them to me, but they are very slow."
- "Very very frustrated. The product we were supposed to receive is stuck on a DOT/NHTSA customs hold and may be stuck for another week, I’m looking at another source NOW"
- "I want to reassure you that I will not let you down on this. I will make sure you get the best there is an I will NOT let you hang on the wind."
So,
NO, I don't feel I've been taken care of.
Oh and by the way, did I forget to mention that you didn't even ship me the harness with the headlights until I called you and asked about it? What about the "Xenix" H7 bulb that didn't even fit into your so called more-suitable-p53? And how you sent me the "ION" H1 bulb as a replacement and claimed "they are the same, it's just wrong label"?!
To mtX5 - your comment on post #10 makes total sense. Thanks.
To toohotdoc and primetime - you know them well!!! But I guess all their replies are pretty much the same anyway
To Krunk Man - Ha, I was just wondering about the "Sticky"
To Fat X5 - was the crap you went through from the same company?
To Tom G - I hope you remember me?! I got the excellent Ice-Link from you for my X3 a couple years ago. I had planned to get the DICE from your excellent service again for this X5 after I complete all the exterior work, but unfortunately this taking a lot longer than I had expected. I hope to be in touch with you soon.
To Primetime - thanks man.
To Kwel X5 - I have to agree on EAS/Tom's service! But I don't think they provide a full headlight package with AE, which I need for this case.
And back to
Umniza,
If you are stiiiiiilll reading this, that means you still care about what we say here (I hope). Look, I'm tired. I don't want to stay up till 02:00am every night to wait and hope to get some update from you when you begin the business day some 7000 miles away. I don't want to wake up at 07:00am either from a nightmare and wondering if you emailed something before you close your shop for the day. So just do
"what is a simple exchange" (in your own words), so we all can move on.