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Originally Posted by simoncpw
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Huh?.. you only have 3 international customers? WoW
But where is the info suppose to tell me what you were sending me would not be the same one as what I had ordered? You mean you didn't have that info until I told you so after I got a surprised shipment?
Well may be with the exception of the one on 8/29, which seems to me was an auto-email saying that the order had been shipped (but it didn't mention the P53 had actually been replaced with the crappy lights instead!), the rest are all your replies to the emails that I had sent you to chase for an update AFTER you missed every single date you had told me! That's not "proactively"!
so what? It will show up if you still to charge me even after I returned you the crappy lights, and I have no way of stopping it.
But when I'm cheated by this privilege, I feel no need to respect this privilege.
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Let me finish this by replying to each of your points. I have been trying to make it right for you from the get go. The fact is the fact, the lights we sent to you were supposed to be better than the DEPO. We had lots of leakage with those, so we stopped using it. These were better. The continual claims by some here are just that, a bunch of nonsense. We ethically sell the best lights for the customer. PERIOD.
RE your request
1) Your lights are being finished up and per your emails, pictures will be sent to you for approval.
RE 3 Customers
2) We have many international customers, repeated ones as well. The 3 customers I was speaking of were recent customers that were in similar situations to yours - meaning, they received a product that for whatever reason didn't suit their needs. In that same time, we shipped hundreds to Canada, HK, Mexico, Latvia, Russia, Germany, UK, etc. 3 customers all put down deposits, 1 of them actually sent cash using western union and was refunded when his lights returned.
RE Best Product Shipped
3) We believed these to be the best at that time. Since then, we've found a good light that you will likely appreciate but given your frustration, I understand you new and strong sense of apprehension.
RE Email Communication
4) All email that I mentioned proactively are NOT replies. Are proactive emails, the 77 other (now more) are direct replies, the others are proactive emails. If you have not received them, then there is a problem with the email service direct to you from us - maybe a spam filter on your end, maybe a problem sending to your address directly on our end.
RE Charges
5) I don't know how much more of a guarantee you need from us - a PUBLIC guarantee that you will not be charged unless your product is not returned to us. We have NO guarantee from you at all. Once your card was originally run, it's gone. If you never return the other product to us, we lose. If you decide to damage that product prior to return, we lose because the CC company has many protections that vendors don't have. You are holding ALL the cards.
Let's both work this out via email and you can later post the finished result.