I was going to order some products from umnitza for my E53 but am now going to hold off based on this thread... You guys have a good selection of cool things for the X, but now it is just not worth it to risk the headache that I have read about with dealing with your company. I think it is also ironically funny that on their website, umnitza's slogan is: "devilishly good service."

While I understand the need to charge some sort of authorization to assure that the lights get back to you in one piece in normal circumstances, I also think that it is a little ridiculous given what the original customer has been through. Plus, why should Simon already be out $800 and have to give you an additional $400 with NO SIMILAR FINANCIAL ASSURANCE FROM YOU that you will actually credit his card should he decide to return the product all together or send him a product that actually works. You have $800 of his hard earned money already, for a product that obviously doesn't work. Either make it right or take a return on the original product. If I were Simon, and if I paid with my Amex like I always do in these circumstance I would forget dealing with Umitza and just use Amex's return protection feature and return it straight to them, let them figure it all out.

In summary: shame on you Umnitza, business is all about taking risks and doing all you can to maintain your reputation. For you to be so stuck in your policies that you aren't able to help a customer out who has had nothing but shoddy service from you goes against your "devilishly good" slogan. At this point you should be trying to do as much as you can to save your reputation from the community, I was ready to purchase from you, but the more this goes on without a customer friendly resolution, the most sales you use.

And to accuse Simon of not sending them or to ship the items back damaged in a public forum is just plain rude and ballsy. Give the guy some credit.

A side note: the best customer service I have ever had was from a high end audiophile speaker company, I purchased a new system right when it came out (needless to say it was MUCH more expensive than 800 bucks) and it was faulty, they shipped me a new one next day air with NO credit card authorization/hold, just based on my word that I would ship them back the defective unit, and I did, upgraded to next day air on my dime since I was so pleased with the way they treated their customers.

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Vehicles:

1. 2005 4.8is X5 Sapphire Black Metallic/Black Leather, fully loaded (Nav, Comfort Seats, Rear Climate, Sliding Load Floor, Heated Front and Rear Seats, Aux In)
2. 2004 3.0i X5 Jet Black/Black Leather (Lemoned)
3. 1999 Saab 9-5 Turbo (Trade In/Retired)


My Custom X Page (Pics of my 4.8is)