Google is a beautiful tool! I love how one is able to type in stuff like-
umnitza complaints or umnitza customer service for example & guess what? You get a $#@! load of pissed off people who are/have gone through the same BS. Umnitzapoo, give Simon his money back(full refund, period!) Pay for the return shipping(yes, eat the cost/loss.) You've done this on more than one occasion & w/ be lying if you said you haven't!!! But, on the lighter side, umnitzapoo, congrats! I see you've truly hit it big, you've made it in the Urban Dictionary...
http://www.urbandictionary.com/define.php?term=umnitza

& here are some more familiar threads. In a couple of them, you"ll see that umnitzawho is w/ to bend over backwords on boards where he's a sponsor. i guess that's why he has a FU attitude here. If that's not the case, satisfy your customer(Simon) w/ the least inconvenience/cost to him. If he wants a refund-give it, period. & the BS about the deposit, get real!

http://www.nissanclub.com/forums/new...xperience.html
[URL="http://forums.maxima.org/dealership-vendor-experiences/544032-umnitza-review.html"]

http://forums.maxima.org/dealership-...za-review.html

http://www.unitedbimmer.com/forums/l...za-ordeal.html

http://www.318ti.org/forum/showpost....&postcount=160

http://www.xoutpost.com/x5-e53-forum/...direction.html