This is my first experience here. My wife had her 330ci serviced here a couple of times, no problems. Purchased the 4.8is here. One and last time at Hendrick in Charlotte. Awful. Now after 4.5 hours waiting at Century find out that the strut is leaking air. 4.5 hours to tell me this? I knew that! The people at Hendrick misdiagnosed, (purposely maybe?)and charged me 400 bucks for my trouble. I kept trying to tell them this! A soapy water spray would tell them this. They probably knew what the problem was, just didnt want to deal with it. Now, the people at Century tell me the strut is not covered, btw 1100 bucks. I calmly tried to reason it out with him. No dice. Kept telling me that they are like tires. They are consumables. Really? at 1100 bucks each? Maybe I should be thankfull that all 4 didnt go at the same time. All this while my wife is trying the new 328 and 335 to see which to replace her 330ci for. I guess I am very dissapointed on a couple of levels. The misdiagnosis, and lack of response from Hendrick management. I mean zero response, and the wasted time and money there. They kept telling me that it was the ride level sensor. It was installed incorrectly. WHAT? If it was installed incorrectly it was done at BMW. I never touched the thing. Now Century, for completely wasting my time, and again money, to tell me something I already knew. To wait 4.5 hours to let me know it wouldnt be covered. I wish somebody would enlighten me here. Am in the wrong? Its not like its a shock absorber or a Mcphearson strut. I will try going up the food chain. In the mean time, no new BMW for the wife(heck that might work, sick her on them). If you see a black 4.8is with a poster in the back window that says "BMW CPO" and a thumbs down, that would be me. Rant over for now.