Yes, that is probably your problem. Flip the MKIV. Insert coat-hanger sized pieces of wire into each of the four hols around the face. That will free the spring clips, and the MKIV will slide out of the bracket.

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2000 E38 750iL Highline Edition, Upgraded with the lastest 2006 X5 Electronics
MKIV Navigation, 16:9 Display, Bluetooth, TV/Video with Backup Camera, Sirius, and Aux Input