I had the issue with my 2002 X5 3.0 with 68,000 miles. Leonora Vladovich is no longer with BMWNA.
Melissa McNamara-Murphy e-mail: [email protected] responded to me and Betsy Holhman sorted it out. They replaced my instrument cluster for labor only ($132 Weatherford/Berkeley). Wanted to see a copy of my registration etc. Dealer told me cluster would run almost $1000!
One tip: Mention your inability to read caution warnings from the cluster, I think it might help