I also had a bad experience with Sears.

I ordered a 300lb. weight set to be delivered to a local store. When I got to the store to pick it up, it wasn't a new set at all.
- It looked as though it had been sitting in the back of the warehouse for YEARS. The weights were filthy, nothing was boxed or wrapped and they certainly weren't special ordered. The manager told me that they never received a new set and thought the set they had sitting would be fine.

- I told them, nope. Didn't accept delivery and made them order me a new set from the manufacturer.

The did finally replace them with a new set. I do have to give them credit for one thing though. They gave me $50 on the spot when I first went to pick up the weights and I wasn't satisfied.
- They called it an inconvenience gift. (Actually they were really discounting the set of weights but for some reason, they did it as cash.)

So before I picked up the set, before they finalized the charge, they gave me $50 in cash. I asked, what if I cancel? They said, you get to keep the $50. Sorry for the inconvenience.

I did ultimately get the weights from them. But I also did have to drive to Glendale twice with the rig.

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"When two people agree on everything, one of them is not necessary" - Arliss