I owe you an update on my issue. By chance I got in contact with a Sears executive at the HQ in Chicago via her husband after venting about my problem. This person did not know me neither did her husband before this. As a Sears executive she has probably a tone of things to do much more important than looking at a pretty insignificant issue of a customer somewhere in the middle of North Carolina who has a problem with a little karaoke machine. Nevertheless this person took the time to make some calls and everything got in order for me. Sears's customer service called me this morning to say that everything was taken care of. That is proof that at the Sears's executive level they still take customer satisfaction as a top priority and that is reassuring for a customer like me. My hat off to this person. Consequently I was and will remain a Sears's customer.