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Originally Posted by Wagner
Sort of..he is disputing the reimbursement amount. Unless he took pictures as he shipped them, he can't prove he shipped them correctly considering they were not in the original packaging...hence..the original packaging return clause. Again, since he decided to deviate from the warranty, it is his job...not BSW's to show what he believes happened.
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I am on the same page as you when it comes to returning items in the original packaging. However I'll bet most of us do not take pictures of items we return. Don't you think it would be good if BSW would help with his claim by just sending a picture of the damage? Surely that is not asking too much. Let's see here, pull out a digital camera, take a few pictures, email them, done, in 5 minutes. This should not be a big deal.
With all that said, I agree that BSW does not have to do anything here at all. I guess we are all at the mercy of any company when we return an item in the mail. Of course, if you think you are getting ripped off, then you get a lawyer and sue.
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