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Originally Posted by NextGen
I am on the same page as you when it comes to returning items in the original packaging. However I'll bet most of us do not take pictures of items we return. Don't you think it would be good if BSW would help with his claim by just sending a picture of the damage? Surely that is not asking too much. Let's see here, pull out a digital camera, take a few pictures, email them, done, in 5 minutes. This should not be a big deal.
With all that said, I agree that BSW does not have to do anything here at all. I guess we are all at the mercy of any company when we return an item in the mail. Of course, if you think you are getting ripped off, then you get a lawyer and sue.
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Especially when you void the return policy and still expect something back  This would be a different story if he ONE didn't use superglue instead of silicone and TWO returned them in the original box per the return policy.
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