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Originally Posted by NextGen
Wagner you keep addressing half the issue, are you a politician? 
Trying to get a full refund from BSW is not realistic here since he did not follow stated policy, even if the package is a plain white box. There is nothing to discuss on this point, let's move on.
Trying to file a claim against the shipping company is another story. I used to work at UPS as a loader and on every trunk load there were a few packages that were obviously damaged. Essam is not at fault for this damage and neither is BSW. However Essam cannot make a claim without BSW's help.
So Essam what do you plan on doing? If you are refusing their offer then maybe you should have them send the speakers back to you so you can make the claim yourself against the shipping company. If it turns out that the damage was a bit exaggerated then you could sell the speakers on the open market. I think you have to realize you will not be getting all your money back on this one. |
Neh..he isn't accepting fact. He voided the return policy, that alone warrants NO refund. He should be happy they offered anything. No part of the thread was "how do I file claim with a shipping agent"  I guess you could try to make that the thread.
And they are under no obligation to send the speakers back to him for a claim
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