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I know it is a holiday season (when does it end anyway?) and all I can do is just wait for their response.
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The holiday season is really just Thanksgiving day, Christmas day and New Years day. However many people take vacation this time of year, usually the week between Christmas and New Years day. Most companies however are open for business during this time period. Especially companies like BSW because a lot of their customers are on vacation and tend to use the time to buy and install stuff.
If you are serious about your refund then you need to get on the phone and stop waiting for them to email you. I'll bet that you can get this resolve with them in 10 minutes PROVIDED that the speakers were not damaged beyond the super glue you provided (which you said did no damage at all).
Make that call! 
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[Sold] 2004 X5 4.4i - Sterling Gray - Truffle Brown, Sport, Preminum, Rear Climate, DSP, Sirius, PDC, 132's (19 inch wheel), Comfort Seats
Dynavin, JL Audio Stealthbox, Alpine PDX-5 Amp
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