OK USA! lol Anyways...

You have in your favor that you sent out an email stating that you didn't have the original packaging and that BSW still gave you authorization for a full return less the items you kept. So I'm with you on getting the issue solved. Just remember that attitude does go a long way here since the ball is in their court at this time. Patience and persistance, you'll see some results. Meanwhile nothing says you can't start a claim with the shipping company first, the more leg work you do the more likely you'll see results. Good luck to you.