A couple things that my shipping manager brought to my attention.
- You requested to keep the front tweeters as you liked how they sounded. This will obviuosly take some of the refund away as you kept 20% of the package(2 out of 10 speakers were not returned).
- You told Lee that the midbass drivers were never full installed. You put them in the door panel and just listened and decided you did not like them. The drivers have solder on the connectors and solder has dripped onto the basket as well as onto the wiring itself and has burned the wiring.
For the sake of full disclosure I switched my camera to shoot in JPG and uploaded the unedited photos directly to BSW's photobucket.
There are 2 packages that were packed exactly like this. The packages is designed for 6.5" Coax drivers and do not properly hold a pair of tweeters. The midranges were put loose inside the center rectangle area.
As you can see 1/2 of the midranges(1 of each type Front and Rear) are damaged on the cone from an impact. Unfortunately this leaves one good one for warranty repair. Normally, and we rarely get Stage 1 returns, we would let the midrange pairs be open box but 2 of them will have to be throw away and the other two can sit on the warranty shelf which we rarely have to go to.
Here are 2 of the 4 midbass drivers. Notice the solder dripped onto the basket on the right driver and the solder has dripped and burned the wiring on the left hand side. The others have similar solder damage to all connectors but are not pictured.
With all that said and you keeping the tweeters, the damage from shipping and installation. I would like to ask you what I need to do to make you a happy BSW customer. I am not here to debate/fight over the internet. As said I and this company pride ourselves with customer service and I don't want you, or anyone else for that matter, angry with us and definitely not with me. So let me know what I need to do for you. My shipping manager has said 200 dollars and that was not reasonable for you so I want to know what I need to do.