The survey goes to the CSI index, and different questions on the survey affect different people in the dealership that you aren't mad with! The question on the survey regarding "fixed right this visit" has specifically to do with the quality of work performed by the tech and if it/he actually fixed the issue/complaint. Giving a negative feedback on that because you're mad at the dealership's owner didn't hurt the owner, it hurt the tech. As a tech you have to have an average CSI of well over 90% to get the CSI portion of your check, and that survey likely just cost the technician that worked hard to fix your vehicles problem a couple hundred dollars as a 0 or 1 on the survey bombs out your average horribly! Please think of which employees the question is regarding and answer accordingly. And in the future remember that you catch more flies with honey than vinegar, and you now know if you fuck them they don't want to do anything for you. But the nicer customers that give them no problems, they'll bend over backwards to help out. And I know this first hand!

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"When you do things right, people won't be sure you've done anything at all" (Bender, futurama)

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RIP 4.6is.....

2003 4.6is