Agree - my salesman has been selling BMW's for 20 years and from the onset is looking for a long term relationship and does with his other clients. I basically bought the car over the phone from him. Late December tried to get an 08 under the special lease program almost leased an ML350 which would have been a mistake or a GL450 which I would have bought ($18000 discount) - an even bigger mistake. Didn't have any on the lot but found two or three remaining and was willing to get one about 600 miles away without any extra costs for delivery. He will even make appointments to come to your home and go over anything that you don't understand or even program you garage door opener for those who can't.