I gave them a valid reason but they just can't reproduce the problem because there aren't any steep hills where I live. Unless my SA is willing to come on a 8 hour drive with me to where my parents live and encounter some steep hills during our road trip. That's when my transmission issues are apparent and show their true colors.

BTW, the hill decent feature was never activated and the status light was off so it is not related to that.

I even told the stealerships that it revs so high in a low gear that I have to manually upshift to prevent damage to my engine... and still a no go for them, WTF!!!