I agree with the fact I would be extremely pissed too. The overreaction and lack of willingness to deal with it on her own as an adult is what I find so ridiculous.
For example - I am and always have been EXTREMELY allergic to dairy products. I have an anaphylactic reaction to even small traces of things like cheese on my food. I have gone through the drive through at places and picked up something only to realize when I get home that it has cheese on what I've ordered. Rather than get all pissed and huffy and go back and demand a refund, I simply give them a call, let them know what happened politely and I have always received a gift card for the trouble (even though I have never asked for one). I think clearly the issue here was that the cashier was not trained properly to offer a refund, so the woman should have asked for the most senior person at the restaurant and explained the situation. If that didn't work, find out the owner of the franchise and give them a call on the spot so they know the chick is serious. If all else fails, just leave the friggen restaurant and bug the owner via phone, email, letter if it's that big of a deal!
Wasting the time and resources used for THREE 911 phone calls and making an officer come to the scene is absurdity if I have ever heard of it. That's three 911 operators, likely several police dispatchers, at least one officer, and other collateral people involved to solve the petty complaint of a whopping $3.50. (BTW - why didn't someone tell her not to call 911 over and again because it was so frivolous?? If I was there, I would have said hang up the damn phone here's free-fity get the hell the outta here!)
