I think the relationship with the manager is good. He is the one who told me about the "trade assist" and is starting the dialogue with BMW. He agrees the airbag is a safety issue and even said that if approved they will find an acceptable replacement or build one. He also said that BMW will want to resolve this quickly and that they have done trade assists before. Of course I am ready to pick out a replacement right now, but I know it will take some time. I am driving a 3.0 X5 now. The 8 is a lot faster.