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Originally Posted by chilliwilli
Dealer just called and said they shred all diagnostic records when cars are picked up. How convenient  ...however, here are the codes the indy is pulling with their scanner. It's not the OBDII...
- (048)30 Converter lockup clutch excessive slip
- (002)02 Pressure actuator II
They're gonna do a full diagnostic and circle back tomorrow.
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Bullshit!!! I can say that (at least my) dealer does not shred any diagnostic paperwork, it gets stapled to the repair order and put in the file for that vin number. In fact, the diagnostic paperwork is what we fall back on if need be. Sounds like the service advisor is covering for the diagnostic report not making it to the repair order to file... otherwise they could have told you that to begin with.
And from the sound of it from the fault codes, the clutch material is worn and suspended in the fluid and the fluid viscosity is breaking down... Causing the pressure fault and slippage fault. Unfortunately the odds are that you will need the transmission rebuilt or replaced soon.