Quote:
|
Originally Posted by chilliwilli
They'll probably make a good effort to salvage the relationship, and also to avoid you giving them a bad rating when bmwna calls after service. Glad to hear the service manager stepped up. |
So that brings up a good point. Do I tell BMW NA that this dealer really screwed up if they are bending over backwards to take care of me? I don't want to throw them under the bus but they really really screwed up! Plus I want to have a good trusting relationship with them not one where I am always second guessing what they did.
I have two dealerships by me both about a 30 minute drive. One is in a very busy city the other is not. I bought my 3 from the busy dealer and my X from the other one. The busy dealer gave me less than appropriate service so I called them on it. Now I get special e-mails from the GM of the dealership and Service Manager about events and special offers. This was only after I blasted them to BMW NA. Why can't people just do the right thing the first time! Why do we have to call them out to get BMW service???
So do I call the other dealer out to BMW NA or not? What does everyone think?