The BMW Store. They tried hard to make things right with the mechanical failure, so I'm not sure I can hold that against them. However, I'd expect a BMW dealership to have your vehicle perfectly detailed, and sitting there waiting for you at delivery. That might seem like a minor thing to most, but if I ran a dealership deliveries would be almost like a religious ceremony. Everything would be scripted perfectly, and you'd feel like something special had just happened as you drove off into the sunset.

Good luck with your replacement. How long did it take before they agreed to replace the vehicle?