Squeezing somebody in. Telling them you are booked and they ask if there's away to fit them in. When pressed, I would sell the table early (6-6:30) and openly discuss with them what is being done and when it is needed by. Never had a problem. They were always happy to be accomodated. It works here too.
Which would you prefer:
a. confirming your 6 at 8 only to have the same experinece as B.
b. being told we're booked. We're going to make an effort to seat you between 8;30-9:30 hopefully. Are you comfortable having drinks with us and maybe an appetizer in the bar while we work out your table?
That's not that unreasonable??
Quote:
Originally Posted by Quicksilver
I'm not sure what you mean by your comments
but I'll take a stab and conclude that you would
ask a customer to vacate a table for a waiting customer.
If so that may go down good in Europe but requesting that a
customer vacate a table is not a hard and fast rule.
If a person has a reservation for 8PM it may not be for
a particular table. And I don't believe too many businesses
are going to offend a paying customer by requesting a customers table
if that customer is spending a lot of money. Instead they will usually find the 8:00 another table
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