major rant:
XM customer service sucks! The absolute worst CSR department of any company I've ever dealt with.
I have 4 xm radios on 1 account. The service on the primary radio in my C6 Vette was about to expire, so 3 weeks ago I call customer service. They want about $145/year to renew. I ask for and don't get the $77 deal they have had going on for years for Corvette owners, so I decide it's not worth it to pay for a year when the car is only used 6 months a year, so I cancel. CSR tells me that they'll just make one of the other 3 radios primary and I don't owe any money, I'm good until march of 2010 on the other 3 and we hang up.
Today I get a bill in the mail for $84 to make one of the other radios primary.
I call back xm, tell them wtf, CSR told me I don't owe any more money until march 2010. Rep won't cancel the charges. I ask for supervisor. Get put on hold at 10:50p.m. XM CS closes at 11 EST on Saturday. I called at 10:15p.m., so I've been on the phone with them for over a half hour. 11:00 p.m. comes along, I get hung up on.
Tomorrow I cancel the other 3 radios. I'm done with XM. EFF them.
