Quote:
Originally Posted by X5rolls
No MBA here, but in times like these, companies with weak balance sheets resort to short term tactics. They probably some analysis that shows holding out for the larger amount across the thousands of renewals gets them where they need to be - more customers accept the amount and don't cancel. I would also bet that the renewals, drop out rates and multiple receivers per account metrics are something the watch the metrics on very closely.
It would be better to take the $77 in my mind because the long term affect of pissing of a customer (especially with more than one receiver) is really bad for business.
...
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...some genius decided that "harvesting pricing" for current customers, and cheap come-ons for new customers, is the way to go...
Good for you, Gresch: fook'em.
I have never been a Sirius customer, but DISH is right up there, imo,
in treating exisiting customers like the great unwashed.
GL,mD