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Old 06-10-2009, 08:39 PM
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skiboats skiboats is offline
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Location: Western NY
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I took my car in to the dealer to have the squeaking checked.

Tech put it on a lift and came back to me and said it needed a rear upper control arm. That it did not have any play in it but was starting to wear. Hence the noise.

I asked they try to put it through my extended warranty. The service advisor called it in and it was declined. they said they would give me a discount and do it for $450.00 and to give it some thought, not critical.

After a day or so I got to thinking about it and pulled out my warranty. I have a warranty administerd by Fidelity, They also provide Hyundai's warranty which is pretty good I believe. My dealer is also a Hyundai dealer and it was the best warranty at time of purchase to get.

I have the best coverage they offer.

It clearly lists rear suspension upper control arm and bushings as a covered component.

So I call back, this time I speak to the service manager of the whole auto group, mind you I have known him 25+ years as My brother has been general manager of the whole deal for over 30 years.

The warranty administrater called the rep direct, and went over the situation.

He said it is a wear and tear item and would normaly need to be replaced at my mileage. 70,000. Is this true?

The rep called my brother and my brother called me. They, (the warranty company) say they will make an exception, since I am Tony's brother and do the repair, but it will be the last time they do an unautorized repair. In other words I can call in a favor, but only one time.

So I guess I don't want to take advantage of a so called huge favor for a $450 repair, if in fact it is a standard maintenance item. Something more catastrophic may happen in the future.

But why then do they list the upper control arm as a covered component. It is the stamped wish bone around $300 or so.

Any thoughts?

Can it be greased for now? The car drives fine just an annoying squeak.

Sorry for the long post.

Last edited by skiboats; 06-10-2009 at 09:46 PM.
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