I called back and asked to speak w/ Melissa directly, got put on hold w/ the receptionist, then she decided to re-iterate what TommyBoy had told me. At this point I just started getting f-ing pissed since the desk jockey chick is now try to get in the way. Apparently i'm going to have to compile posts from various forum members (xoutpost, bimmerforums, bimmerfest, m5board, dtmpower, roadfly, 5driver, etc) and send them in an email to Melissa w/ links to the post #'s. I'm just so god damn annoyed right now w/ the whole process and them trying to put out this vibe like they're doing me some favor by, when in the end, they'll be charging me more for parts and labor than I could spend by just sending it to www.vdorepair.com or trying to repair it myself. I don't need the WHOLE cluster replaced, I just don't look like i'm driving a POS when my radio and cluster isn't even legible to passengers or myself.

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