Picked up my 2009 X5 4.8 the other day. Paired my Verizon Blackberry 8830 and was suprised to see that my address book, set up on my Blackberry to display "last name first", dowloaded "first name first". It downloaded "last name first" on my 2008 X5 4.8 so I know it's possible! Neither BMW Customer Service nor the dealer have a solution. Any ideas or solutions?