Had the same kind of problem, too. The fuel pump went out and had to wait a little while on the side of the road in Feb. with two small children in the cold. Had to call hubbie out to keep our kids warm inside his Jeep Wrangler. Called BMW Assist and they finally got a tow truck on the scene but they did not seem to know what they were doing. Seemed shaddy to me. Thank goodness my husband was with me because if he wasn't watching they would have done some major damage on the front end because they used some type of boom arm to raise the car. Unfortunately, they did not come with a flatbed even after we told them it was 4 wheel drive. They continuously tried to get the arm to work even though it was malfunctioning and ended up using wheel blocks to get the back wheels off the ground.

I only wish BMW Assist would tow more then 250 miles on reuniting your vehicle since I live so far away from everything. I'm in BFE out here! Had to drive about 100 miles or more to meet the tow truck driver to PU my X.