Quote:
Originally Posted by GershX5
ADMRANGER, this is great info thank you! What does FWIW mean? Also what is checked when its hooked up to the comp overnight?
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FWIW = for what it's worth.
I have no idea what the computer checks for but whatever it was, they must not have liked what they saw. New trans is silky smooth and no more "lurch". Mine was nasty at 48k miles.
Be polite but firm with the service advisor. If he is unwilling to work with you, ask for the service manager. Explain that you are not satisfied with the service and will be unable to offer any rating higher than a 1 for the BMW survey at this time. That should get their attention as their paychecks are heavily influenced by the BMW survey results. Explain that you would love to give them all 5's, but since they won't even try to address your problem, 1's it is. Promise to give them all 5's if they fix the problem (and then live up to your promise and no nasty comments as they see everything you say).
At the very least, they should reprogram the trans with the latest software and see if that helps. If it doesn't (and it didn't in my case), bring it back and have them open a PUMA case for your vehicle. There is also the regional service manager who can help but their jobs appear to be mostly to deny anything (depends on the person...).
Good luck.