Is the close button (on the underside of the rear hatch) illuminated? When you use the key fob or the button on the dash does it just release the lock or does the upper portion open fully?

If the motor is working to open it, it may need to be reset to close it...if the motor is not working at all then it could be a fuse or the motor itself....

Just to be sure, US vehicles do not have a close feature from anywhere but the tailgate button itself....key fob and dash button will NOT close it as a "safety" feature.

__________________