Hey Lion, thanks for that.
Is that the same bluetooth passcode that I had to enter into the phone in order to pair it?
Where would I enter it, I've never been asked for a passcode, I just see 'Please wait' on the screen. navigating the menu system does not change anything, always says 'please wait'. If I switch off my phone, I get the option to 'activate phone' but don't see any request for a passcode.

thanks for any help you can offer.