Hey Phil...Do you have the Concierge Service? If not, you'll probably receive an e-mail or phone call (home phone or whichever number is on file) from your Service Department letting you know your vehicle requested service. You'll only receive the call in the car (like the one in the commercial) if you have the Concierge Service.

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/ / / Michelle
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My Bimmer Garage
2018 F15 X5 35i M Sport (Sept 2020 to May 2026)
2012 E70 X5 35d (Aug 2015 to Sept 2020)
2008 E70 X5 3.0si (Aug 2011 to Aug 2015)
2001 E53 X5 4.4i (May 2005 to May 2012)

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Rest In Peace SuperGreg <3