Quote:
Originally Posted by HPIA4v2
I provided the SA with SIB number for my 535i auto-sport tranny thump and lurch problems, but no go. The SA can only fix problem that replicateable at the dealer period. Not sure the logic, must be a good reason by BMWNA. I wonder why is it so hard to check the S/W version on the car. I am in the S/W business and everytime we release S/W to fix bugs on the field it has different part number from the last buggy one, why can't BMW do this?
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We can and do do this, and I quite often fix problems that I can't redily duplicate as long as I know what it is... My suggestion, find another dealer who's service department is managed better.
And yes, our software is labled with different versions, and the software integration level of the vehicle is easily checkable with ISTA-P as well as the last software version it was treated with.