Quote:
Originally Posted by Tasker
Thanks very much, I'm calling BMW UK tomorrow.
Unfortunately I've just checked the paperwork and there is no order number on it, its just blank, chassis number missing too, makes me think the car I'm to get is already built and not the fresh ordered one I thought I was getting
Heard from contacts in the dealer that they know they have fucked up on this but don't want to admit it, done it with some Mini's too, if people didn't know they just said nothing and let them go away in the dark.
I'll try the number tomorrow and see if they can help though without anything but my name and dealer's name.
Was so looking forward to this too, had a few shitty years and a lung cancer treatment (cure, fingers crossed) for my mum and this was to be a nice treat at the end of it all  |
Sounds to me like your UK dealer is taking you for granted. Not acceptable. Maybe you should think about taking your business to another dealer in the UK. I went out of my way to order my X6 from a dealer that is 114 miles from where we live, in spite of the fact that there is a BMW dealer one mile from our residence in Fairfax, Virginia. I don't like the fact that the local dealer did not negotiate ("this is what we'll sell it to you for") nor do they offer anything close to the "after the sale" customer service that SunMotorCars BMW in Mechanicsburg, Pennsylvania does to all of their customers, whether they live near or far. I operate my own consulting firm, and have always treated my clients as I would expect to be treated. I won't patronize any firm that does not live by that rule.
As far as tracking your currently ordered vehicle, I don't think that you will necessarily have to have your VIN or production number. I know this because my name, salesperson, and name of dealer appear along with my production number on my order confirmation, they can look it up with that info alone.