Quote:
Originally Posted by m5james
I think the only requirement of stealership SA's is to say that "it's normal" by default. If you can say that everytime, you've got a job. 
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In cases like this people can throw a bulletin at the advisers face and say "no it isn't fooking normal, what do you want on your survey again?"
When advisers take it upon themselves to determine what they think is normal is when they get in trouble where I work. They are not mechanics and shouldn't pretend to be... they are just the customer interface, like a translator between the mechanics and the customers.