With regard to the technician, yep I have demanded the most capable and skilled guy they have - who knows what good that is though?

As far as my car - I have thought about both options - keep it or leave it? It is exactly what I wanted in every way and I agree how impressive the SUV is. It's just that for the cost of this NEW car - I don't think it is unreasonable to expect it to be delivered in perfect condition. I don't feel the same having the dealer doing god knows what with my car.

FYI - BMW of Monrovia