Quote:
Originally Posted by Halston Pitman
I have spoken to Jeremy who has talked with you today. Your original voicemail that we received earlier today was sent over to my lead install tech. Unfortunately he is out of the office today but I did get a response from him via his phone/email that he will be calling you today. From what I understand from Jeremy is that this information was relayed to you when you called the 2nd time this afternoon? If that is not correct please let me know.
I want to help you directly but unfortunately I am not 100% sure on the problem you are experiencing and I want you to speak with the proper party so we can get you taken care of.
Honestly, and if you ask around on the forums, we have stellar customer service. We provide support for our customers and other vendors customers and customers that didn't even buy anything from us. Normally you would get instant help but while I like to think I have every single answer after being here for over 4 years I still need some support from the owners/install tech sometimes.
We will contact you and we will get it sorted out. That I can assure you. If anything else comes up please let me know directly.
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I made it clear to Jeremy what the problem was. I even gave him simple instructions on how to solve the problem. All i needed was just for someone to look at the package that they send to people who buy the stage 1 audio kit for the x5 and read me what kind of capacitor was included. I need that capacitor sent to me that's all. It really frustrated me because until now my question isn't answered and today was my only available day for awhile to get work done on the car. I'm sure if he just gave you my number, you could have answered my question.