The service manager is limited to what they will do whether the vehicle was purchased from them or not - however if you feel you receive second rate service call BMWNA. (Always maintain a good relationship with the SA!!!!)

There is no reason for either you or the dealer to burn any bridges.

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Current - 2010 X5 35d
Retired - 2008 X5 3.0
Retired - 2007 X5 3.0
Retired - 2006 325 3.0